HELP CENTER
any Answers You Need
WHAT IS YOUR TURNAROUND TIME?
We quote 3-5 weeks for production on all full-sub orders. If you happen to need your order by a specific date, we recommend that you take a calendar and count backwards from that date 5 weeks so that you can have an idea of when you would need to submit your order by.
WHAT ARE YOUR PAYMENT OPTIONS?
We currently bill and invoice all of our customers via Quickbooks & PayPal. With the invoice you can pay with a credit/debit card, as well as any PayPal account.
If needed we can also accept payments via Cash App and Venmo. To do this just reply to the emailed invoice stating that you would like to use an alternate form of payment, and we will reply with the information necessary to make the payment.
WHAT IF I NEED A COUPLE MORE JERSEYS AFTER MY INITIAL ORDER?
Once you've placed and received an order from us, and you happen to need just a couple more, we do not have a minimum on re-orders.
To place a re-order, go straight to the order form on the top tab of the website, and fill it out. At the bottom in the last section, please specify that this is a re-order, and we will process this order and invoice you.
The turn around time for re-orders is the same as a regular order. 3-5 weeks.
WHAT KIND OF PRODUCTS DO YOU OFFER?
We specialize in sublimated apparel, but we also have the capabilities to make many other products!
We can make sublimated jerseys, hoodies, shorts, towels, arm sleeves, and many other apparel items.
We also have screen printing options, embroidery, as well as die-cut stickers!
HOW TO I PURCHASE A STOCK ITEM?
To order stock items such as microfiber shorts, stock jerseys, or other items, send an email to: magiccitysportsapparel@gmail.com
Include in the email, what product you are looking for, your size, and any other info pertaining to what you are ordering.
WHAT IF MY ORDER HAS TAKEN ALMOST 21 DAYS, AND I NEED MY ORDER FOR A SPECIFIC EVENT?
Due to the nature of this business, and the complex, multi-step process needed to create full dye jerseys and apparel, we CAN NOT and WILL NOT EVER guarantee a specific delivery date!
If your order is running late, we will always do what we can to keep our customer happy, but we can not make any guarantees, and we will not give full refunds for any fully custom orders if they arrive later than an expected date.
WHAT IS THE COMPLETE ORDERING PROCESS FROM CONCEPT TO DELIVERED PRODUCT?
Step 1: Art
First thing that needs to be done is the art concept. At Magic City Sports we do NOT charge any art fees or "Set up" fees for sublimation orders. We will give each customer ONE FREE mock-up and ONE FREE revision. If any extra revisions are needed, or if you would like to change the idea/concept, we would need a $75 non-refundable deposit that gets applied later to your order.
Step 2: Placing the art request
You need to place an art request so that we can begin work on your design. The art request form can be found on a tab on the top of our website. Once the art request is filled out art takes 3-4 business days before you will receive your art.
(Can we place a RUSH on art if we are trying to make a deadline?) Yes you can, it only requires the same $75 Deposit as the revisions and changes.
Step 3: Art Approval
Once your art is complete, we will email you with your mock-up. If APPROVED: then you move on to the next step. If NOT APPROVED or if revisions are needed, then you need to reply to the email, please include which changes are needed. We will then reach out to you to get the deposit before any revisions or changes are made. Sometimes, if you are changing the entire concept, you may be asked to fill out another art request.
Step 4: Order Form
Once the art is APPROVED, click to the order form found on our website on a tab on top. Fill this out COMPLETELY and ACCURATELY. This is what we will be using to print your order, and this is where we will use your contact info for shipping. (If there are ANY errors in spelling on the Order Form, we will not reprint that item for free. WE will only replace/reprint any items that had errors that we committed.)
Step 5: Payment
We CANNOT begin ANY PRODUCTION on a custom order without FULL PAYMENT!
Once you have submitted your order form, you will receive an invoice. Once the invoice is paid IN FULL, we begin production on the next business day (which is when the "3-5 weeks" countdown should begin).
Step 6: Production
Once we begin production, we ask that you do not send emails, regarding updates until at least 21 days. We have many orders that we work on at the same time, giving updates every 2-3 days would significantly slow us down. We may contact you during production to look at test prints or if we have any issues with your order.
Step 7: Shipping
Once your order is completed, packed and labeled, we pack the order in its box, and we throw some extra goodies in the box such as stickers, business cards, and other promotional items for you to have (if available). We ship all of our orders via USPS Priority, which includes shipping tracking number. You will receive an email with the shipping tracking number within 24 hours of the package being shipped!
Step 8: ENJOY
When you receive your order we promise that you will be impressed with our quality, and the overall look of your final product! We LOVE when our customers send us action shots and team pictures to post to our social media! Don't be shy, and send over as many pictures as possible!!
Tag us and follow us at:
Instagram: @magic_city_sports
Facebook: Magic City Sports